Frequently Asked Questions
Products & Sizing
How do I choose my size?
Check the options and size guide on the product page. Measurements and fit may vary between styles. If a shoe size conversion is marked as provisional or approximate, contact us before ordering to confirm your choice. No single size conversion applies to the entire collection.
What materials are used?
Materials vary by product. Check the product details or email us if any information is missing.
How should I care for my garment?
Follow the instructions on the care label. If you are unsure, contact us before washing.
Orders, Delivery & Returns
Where can I find delivery information?
See our shipping policy. For more information about a particular item or destination, contact us before ordering.
What payment methods are available?
The payment methods available for your order are shown at checkout.
How do I request a return or refund?
See our returns and refund policy, then email info@pure-luxiva.store with your order number.
How can I contact you?
Our customer service email address is info@pure-luxiva.store. For an existing order, include your order number in the email subject line.