Shipping policy

Shipping Policy

Last updated: October 3, 2026

DELIVERY AREAS

We currently deliver to Québec and the rest of Canada. [TO BE CONFIRMED: confirm the delivery areas served]

  • Processing time: [TO BE CONFIRMED: e.g. 1–3 business days before dispatch]

  • Estimated delivery time: [TO BE CONFIRMED: e.g. 7–14 business days from dispatch]

  • Shipping charges: [TO BE CONFIRMED: free shipping, flat-rate shipping or a free-shipping threshold]. Charges are always displayed before payment.

  • Prices are stated in Canadian dollars (CAD). Applicable taxes (GST and QST) are calculated at checkout.

ORDER CONFIRMATION AND TRACKING

You will receive an order confirmation by email immediately after your purchase, followed by a tracking number once your order has been shipped, allowing you to track your parcel until it reaches its destination.

CUSTOMS AND IMPORT DUTIES

Orders may be shipped from outside Canada. [TO BE CONFIRMED: specify whether customs duties and import taxes are included in the price or payable by the customer].

LATE OR MISSING DELIVERIES

If your order has not arrived within the stated delivery period, contact us at info@pure-luxiva.store with your order number.

We will investigate with the carrier and ensure that you receive your order or are refunded. Your rights under Québec’s Consumer Protection Act in the event of a delivery delay remain applicable.

DAMAGED PARCELS

If your parcel arrives damaged, keep the packaging, take photographs and email us as soon as possible.

We cover the shipping costs associated with its replacement or refund.

QUESTIONS

Customer service: info@pure-luxiva.store.

We reply within 2 business days.