Terms of service
Terms and Conditions of Sale
Last updated: October 3, 2026
1. GENERAL
These Terms and Conditions of Sale apply to all orders placed on pure-luxiva.store (the “website”).
The website is operated by LUXIVAA LTD, a private limited company registered in England and Wales under company number 16662112 with Companies House, whose registered office is located at 20 Wenlock Road, London, N1 7GU, United Kingdom (“Luxivaa”, “we”, “us”).
Contact: info@pure-luxiva.store.
For consumers residing in Québec, the Consumer Protection Act applies, and nothing in these terms limits your rights.
2. ORDERS AND CONTRACT
A contract of sale is formed when we confirm your order by email.
We reserve the right to refuse an order, for example in the event of suspected fraud or an obvious pricing or stock error. In such cases, you will be informed and any payment will be refunded without delay.
You must be at least 18 years old to shop with us.
3. PRICES AND TAXES
All prices are stated in Canadian dollars (CAD). The price displayed when you place your order is the price that applies.
Applicable taxes (GST and QST) and delivery charges, where applicable, are shown before payment is confirmed.
4. PAYMENT
We accept the payment methods displayed at checkout, including Visa and Mastercard credit cards.
Payments are processed securely by our payment provider. We never have access to your complete card details.
5. DELIVERY
Delivery times, destinations and charges are described in our Shipping Policy.
A tracking number will be emailed to you when your order is shipped.
In the event of a delivery delay, your rights under Québec’s Consumer Protection Act apply.
6. RETURNS AND REFUNDS
You benefit from a 30-day return period.
The full conditions, return procedure and return request form are provided in our Return and Refund Policy.
7. STATUTORY WARRANTIES
The statutory warranties provided under Québec’s Consumer Protection Act apply to your purchases, including the warranty that goods can be used normally for a reasonable length of time.
To make a warranty claim, email us at info@pure-luxiva.store.
8. PERSONAL INFORMATION
We process your personal information in accordance with our Privacy Policy and applicable personal information protection legislation.
9. INTELLECTUAL PROPERTY
The content of the website belongs to Luxivaa Ltd or its licensors and may not be used without prior written permission.
10. LIMITATION OF LIABILITY
To the extent permitted by law, we are not liable for indirect damages.
Nothing in these terms limits any liability that cannot legally be limited, or your consumer rights.
11. APPLICABLE LAW AND DISPUTE RESOLUTION
These terms are governed by the laws applicable in Québec and the federal laws of Canada that apply there.
If you have a complaint, first email us at info@pure-luxiva.store. We will acknowledge receipt within 5 business days and endeavour to find a solution within 30 days.
You may also contact Québec’s Office de la protection du consommateur (www.opc.gouv.qc.ca).
You retain the right to bring a claim before the courts of Québec at all times. Nothing in these terms requires you to submit to arbitration or deprives you of the right to bring a class action.
12. LANGUAGE
The parties have expressly requested that these terms and all related documents be drawn up in French.
13. CHANGES
We may amend these terms. The version applicable to your order is the version in effect on the date the order was placed.