Privacy policy

Privacy Policy

Last updated: October 3, 2026

This policy explains how Luxivaa Ltd (“Luxivaa”, “we”, “us”) collects, uses, discloses and protects your personal information when you visit pure-luxiva.store or place an order.

It has been prepared in accordance with Québec’s Act respecting the protection of personal information in the private sector, including the amendments introduced by Law 25, and applicable federal legislation.

PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION

Luxivaa Ltd, a company registered in England and Wales under company number 16662112 with Companies House, located at 20 Wenlock Road, London, N1 7GU, United Kingdom.

The person responsible for the protection of personal information can be contacted at info@pure-luxiva.store, using the subject line “Protection of Personal Information”.

INFORMATION WE COLLECT

When you shop with us or contact us, we collect your name, email address, telephone number, shipping and billing addresses, order history and payment information.

Payment information is processed by our payment provider; we never have access to your complete card details.

We also collect technical information, such as your IP address, device, browser and pages visited, through cookies and similar technologies.

PURPOSES OF COLLECTION

  • Process and fulfil your order, including payment, delivery and returns.

  • Provide customer service and handle complaints.

  • Meet our legal obligations, including accounting and tax requirements.

  • Prevent fraud and keep the website secure.

  • Measure and improve website performance through analytics, with your consent where required.

  • Send you newsletters and promotional offers, and display personalised advertising, only with your consent, which you may withdraw at any time.

CONSENT

We obtain your clear, freely given and informed consent for specific purposes. Information necessary to fulfil your order is used solely for that purpose.

You may withdraw your consent at any time by emailing us or, for newsletters, by clicking the unsubscribe link. Our services are intended for people aged 18 and over.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies that are essential to the operation of the website, including the shopping cart, security and payment functions.

Analytics and advertising cookies, such as those used by Shopify, Google or Meta, are used only with your consent.

You may manage, refuse or withdraw your cookie preferences at any time through the website’s cookie banner or your browser settings.

Functions that identify you, determine your location or build a profile of you are not activated without your consent.

DISCLOSURE OF YOUR INFORMATION

We disclose your information only to service providers necessary to fulfil your purchase and operate the website: Shopify for the e-commerce platform and payment processing, payment providers, carriers for delivery and tracking, and providers of accounting, IT, email and marketing services that are bound by confidentiality agreements.

We never sell your personal information.

DISCLOSURE OUTSIDE QUÉBEC

Your information may be stored and processed outside Québec, including elsewhere in Canada, the United States, Ireland and the United Kingdom.

Before disclosing information outside Québec, we assess privacy-related factors and take reasonable contractual and technical measures to ensure that it receives adequate protection.

RETENTION PERIOD

We retain order-related information for the period required by our accounting and tax obligations.

Information used for marketing purposes is deleted when you withdraw your consent.

Other information is destroyed or anonymised once the purposes for which it was collected have been fulfilled.

YOUR RIGHTS

You have the right to:

  • Access your personal information.

  • Have your personal information corrected.

  • Withdraw your consent.

  • Request that your information be provided in a structured, commonly used technological format — data portability.

  • Request that the dissemination of your information cease, or that links providing access to your information be de-indexed, where permitted by law.

  • Be informed if a decision is based exclusively on automated processing.

To exercise these rights, email the person responsible for the protection of personal information at info@pure-luxiva.store. We will respond within 30 days.

CONFIDENTIALITY INCIDENTS

If a confidentiality incident presents a risk of serious injury, we will notify the Commission d’accès à l’information du Québec and the individuals concerned, in accordance with the law.

PROMOTIONAL EMAILS

In accordance with Canada’s Anti-Spam Legislation, we send promotional messages only with your consent. Every message includes a simple way to unsubscribe.

COMPLAINTS

If you believe that your information has not been handled properly, first contact the person responsible for the protection of personal information at info@pure-luxiva.store.

You may also file a complaint with the Commission d’accès à l’information du Québec (www.cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

CHANGES

We may update this policy. The date of the latest update appears at the top of the page. We will notify you of any significant changes.